Draft · pending review by KOVARIS Research and legal counsel before publication
- Ships from Florida
- U.S. and Puerto Rico
- Tracking on every order
- Rates shown at checkout
Orders ship from Florida, USA. This policy explains where we ship, how orders are processed and what to do if something goes wrong in transit.
1. Where we ship
- Continental United States
- Puerto Rico
- [Other destinations: to be confirmed]
We may refuse to ship to destinations where we believe a sale would not be lawful.
2. Processing
- Orders are processed on business days, excluding U.S. federal holidays.
- An order ships only after payment is confirmed and the order has passed review.
- Some orders may need additional verification before they ship. We’ll contact you by email if so.
3. Shipping options and costs
Available shipping methods, rates and estimated delivery windows are shown at checkout before you place your order. [Carriers, rates and handling times to be confirmed by KOVARIS Research.] Delivery estimates are provided by the carrier and are not guaranteed.
4. Tracking
When your order ships, we email a tracking number. You can also see it in My account → Orders, together with the lot number of each item shipped.
5. Address accuracy
Check your shipping address before you confirm the order. Once an order has shipped we can’t redirect it. Orders returned to us because of an incorrect or incomplete address, or because they were refused or not collected, can be reshipped at the buyer’s cost.
6. Packaging
Products are packed to protect them in transit. Some products may ship with temperature-control materials when the lot documentation calls for it.
7. Damaged, lost or incorrect shipments
- Damaged on arrival: contact us within [number of days to be confirmed] of delivery with your order number and photos of the package, the items and the labels.
- Lost in transit: if tracking hasn’t updated for [number of days to be confirmed] business days, contact us and we’ll open a claim with the carrier.
- Wrong item: contact us with your order number and a photo of the label, including the lot number.
8. Title and risk of loss
Title and risk of loss pass to the buyer when the carrier delivers the order to the address provided at checkout.
9. Taxes and duties
Applicable sales taxes are calculated at checkout based on the destination. [Tax setup to be confirmed.]