Support
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Find answers about accounts, orders and documents, or write to our team.
Common questions
Why do I need an account to see products?
Our catalogue is for researchers. Creating an account means confirming you’re 21 or older and that you’ll use the products for laboratory research only. Once your email is confirmed, you can see prices and order.
I registered but can’t sign in.
Confirm your email first. Look for the message from KOVARIS Research, including the spam folder, or request a new link.
How do I look up a document?
Find the lot number on the vial label, next to the KR code, and search it on the Quality page.
Where can I see my orders?
Sign in and open My account → Orders. Each line shows the lot that was shipped once the order is dispatched.
Do combos include solvent?
Only if the product page says so. Combos are separate vials grouped for ordering. They are not a recommendation to use the items together.
Can you tell me how to use a product?
We provide technical documentation only, such as specifications and the report filed for each lot. Our products are sold for in-vitro laboratory research and are Not for Human or Animal Use.